Terms and Conditions

🌟 Quick Summary of Our Terms & Conditions

We've prepared a quick overview of the most important points from our Terms and Conditions:

You can place an order even without registering. Registered users enjoy faster repeat orders and special bonuses.
We create custom-made items – if you wish for a "talisman made to order", we’ll work together and craft it just the way you want.
Custom-made talismans require a deposit – usually 50–70% of the price (though we can agree otherwise). The rest is paid after You approve the final piece.
We ship across the Czech Republic – via Zásilkovna, PPL, and Balíkovna. International shipping can also be arranged upon request.
You have 14 days to file a complaint. Just send us a message – we’ll resolve it swiftly.
Made-to-order talismans cannot be returned – they’re crafted especially for You.
You can refuse to accept your made-to-order talisman – in that case, your deposit will be kept as a cancellation fee.
Invoices and documents will be sent via email, and registered users can also find them in their account.
All rights and data protection are handled in accordance with applicable legislation – GDPR, the Civil Code, the Consumer Protection Act, etc.
You can always reach out to us with any question – at info@ar-at.cz or +420 702 27 28 37. We reply even on weekends 🙂

All the detailed legal information follows in the next sections.

📜 General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as the "Terms") regulate, in accordance with Section 1751 of the Czech Civil Code, the relationship between the Seller and the Buyer regarding the sale of goods via the Seller’s online store.

The online store is operated at www.ar-at.cz (hereinafter referred to as the "website" or "e-shop") through a web interface (hereinafter the "web interface of the shop").

These Terms are an integral part of the purchase agreement between the Seller and the Buyer.

🇨🇿 Information about the Seller

Seller:

Martin Volešák
Ateliér AR+AT
Hyacintová 2819/6
106 00 Prague 10
Company ID: 71278478
📞 +420 702 27 28 37
📧 info@ar-at.cz

Competent authority under Section 71(2) of the Trade Licensing Act:
District Office of Prague 10

📘 Definitions of Terms

For the purposes of these General Terms and Conditions (hereinafter referred to as the “Terms”), the following terms shall have the following meanings:

You / Buyer – a natural or legal person who makes purchases on our e-shop as a buyer under the Civil Code;
User Account / “My Account” – an account created based on the data you provide, which allows storage of this data and access to the history of ordered Goods and Custom-Made Goods, and concluded Contracts;
Goods – all products available for purchase through the e-shop;
Custom-Made Goods – a product that is or will be created based on the individual requirements of the Buyer according to mutual agreement;
Price – the amount of money the Buyer is obliged to pay for the Goods or Custom-Made Goods;
Delivery Fee – the amount of money covering the costs of delivery and packaging of the Goods or Custom-Made Goods;
Total Price – the sum of the Price and the Delivery Fee;
VAT – value-added tax according to applicable legislation;
Order – a binding proposal from the Buyer to conclude a Contract for the purchase of Goods with the Seller;
Advance Payment – a financial amount usually set as 50–70% of the Price for Custom-Made Goods, payable before delivery;
Balance Payment – the remaining amount (usually 30–50% of the Price for Custom-Made Goods), payable after completion;
Invoice – a tax document issued in accordance with the VAT Act, containing the Total Price.

📄 General Provisions and Notices

The Purchase Contract can only be concluded through the web interface of the e-shop operated by the Seller.
All information provided by the Buyer within the Order is considered correct and truthful by the Seller. The Buyer agrees to provide only complete and accurate data.
The Seller allows the publication of reviews of the Goods on the e-shop. The authenticity of these reviews is ensured through personal verification of the relationship between users who have actually purchased the specific Goods, by internally linking the review to the relevant Order. This guarantees the verified origin of the review.
The Seller typically delivers Goods within the territory of the Czech Republic. Delivery outside the Czech Republic can be arranged through personal contact or individual agreement.

👤 User Account

Based on the Buyer's registration in the e-shop, the Buyer can access their User Account. Orders for Goods can be placed through the User Account. The web interface of the shop also allows ordering Goods without registration.
When registering a User Account, the Buyer is obliged to provide all information correctly and truthfully. In the event of any changes to the data in the User Account, the Buyer must update this information without undue delay. The data provided by the Buyer in the User Account and when placing Orders is considered accurate by the Seller.
Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information required to access their User Account. The Seller is not responsible for any misuse of the User Account by third parties.
The Buyer is not allowed to enable the use of the User Account by third parties.
The Seller may cancel the User Account, especially if the Buyer has not used their account for more than one year, or if the Buyer breaches any of their obligations arising from the Purchase Contract.
The Buyer acknowledges that the User Account may not be available continuously, particularly due to necessary maintenance of the Seller’s hardware and software, or the hardware and software of third parties.

📑 Conclusion of the Contract

The Contract with the Seller may be concluded only in the Czech language.
The Contract is concluded remotely through the e-shop, and the costs of using remote communication means are borne by the Buyer. These costs do not differ from the basic rate normally paid by the Buyer (e.g., internet connection). The Seller does not charge any additional fees. By submitting the Order, the Buyer agrees to the use of remote communication means.
Goods can be ordered without registration. In the case of a Custom-Made Product, the Buyer must personally or in writing provide the Seller with the following information:
1. Details about the Custom-Made Product the Buyer is interested in (personal preferences regarding materials, colors, size, etc.);
2. An idea of the Price and Deposit amount, method and Price of delivery, chosen method of payment for the Total Price, and preferred delivery method. Providing this information is considered a submission of an Order for a Custom-Made Product;
3. The Buyer's identification and contact details, especially name, surname, phone number, and email address, and optionally a delivery address for the Custom-Made Product.
While creating the Order, the Buyer can make changes and review all entered information. The Order is submitted by clicking the "Submit Order" button. Before submitting, the Buyer must confirm that they have read and agree with these Terms – otherwise, the Order cannot be completed. Confirmation is done by ticking the relevant checkbox. Once submitted, all Order data is delivered to the Seller.
After receiving the Order for a Custom-Made Product, the Seller will send an Order confirmation by email, including a summary of the Order, the proposed Price, and these Terms as an attachment. The version of the Terms valid at the time of the Order forms an integral part of the concluded Contract. The Contract is concluded at the moment of the Order confirmation.
The same procedure applies for a standard Order of Goods (not a Custom-Made Product).
It may happen that the Seller cannot confirm the Order – for example, due to unavailability of the Goods, a reservation already placed on the Product, or exceeding the allowed quantity. In such cases, the Buyer will be notified via the e-shop interface. The Buyer may contact the Seller and will be offered a modified version of the Contract. The Contract is concluded only after the Buyer accepts this offer.
If an obviously incorrect Price is listed on the e-shop or in the Order confirmation (e.g., a price substantially different from the usual one, or with a missing or extra digit), the Seller is not obliged to deliver the Goods or Custom-Made Product at that price, even if the Order confirmation has been sent. In such a case, the Buyer will be contacted with a new Contract proposal, which can be concluded if the Buyer accepts the updated offer.
By concluding the Contract, the Buyer is obliged to pay the Total Price.

🛠️ Production of Custom-Made Products

Custom-Made Products are created individually based on the Buyer's requirements and mutual agreement with the Seller.
By submitting an Order for a Custom-Made Product, the Buyer acknowledges and agrees that:
1. The Custom-Made Product is a handcrafted decorative item intended solely for ornamental and collectible purposes;
2. The Custom-Made Product is not designed for children under the age of 14, in accordance with Government Regulation No. 86/2011 Coll.;
3. No specific technical requirements apply to the Custom-Made Product under applicable law, and the Seller does not guarantee any special properties of the Custom-Made Product.
If the Custom-Made Product is produced according to the Buyer's design, it is made using the best available methods of manual craftsmanship, taking into account technological limitations and the specific characteristics of the chosen materials. Variations typical of handmade work, such as surface wear on the wire or multiple drillings of stones, are not considered defects.
After the production is completed, the Seller will send the Buyer materials for approval (e.g., photos, descriptions, etc., as agreed). Upon approval, the Custom-Made Product will be prepared for personal collection or handed over to the selected courier for delivery to the address provided in the Order.

💰 Pricing and Payment Terms

The price of Goods is always listed on the e-shop, in the Order proposal, and in the Contract. The price of Custom-Made Products is stated only in the Order proposal and the Contract. In the event of a discrepancy between the price listed on the e-shop and the price in the Order proposal, the price in the Order proposal shall prevail and be deemed final.
The Total Price is always stated including VAT and all legally mandated charges.
The Buyer is obliged to pay the Total Price after the Contract has been concluded and before the Goods or Custom-Made Product is delivered. Payment can be made in the following ways:
1. Bank transfer – according to the Buyer's bank conditions;
2. Online card payment – via the ComGate payment gateway, which operates under its own terms and conditions available at: https://help.comgate.cz/docs/o-platebnich-metodach. Payment is due within 3 days;
3. Fast online bank transfer – e.g., Apple Pay, Google Pay, etc., subject to the Buyer's bank conditions.
For standard Goods, an Invoice will be issued electronically after the Total Price has been paid and sent to the Buyer via the email address provided in the Order. Registered Buyers can also access the Invoice in their User Account.
For Custom-Made Products:
1. After the Contract is concluded, a Deposit Invoice (usually for 50–70% of the Price) will be issued and sent to the Buyer electronically;
2. Production will begin once the Deposit has been paid;
3. Upon completion, the Buyer will receive a Final Payment Request (for the remaining 30–50% of the Price), along with photos or a description of the finished Custom-Made Product, as previously agreed in the Order;
4. After the final payment is received, the Seller will issue the Invoice and ship the Product.
If the Buyer refuses to pay the balance for a Custom-Made Product, it will be considered a withdrawal from the Contract by the Buyer, and the Deposit will be forfeited to the Seller as a cancellation fee. No additional charges will be imposed.
Ownership of the Goods or Custom-Made Product transfers to the Buyer once the Total Price has been paid and the Goods have been received.

🚚 Delivery of Goods or Custom-Made Products, Transfer of Risk of Damage

The Goods or Custom-Made Products require physical delivery. The Buyer may choose one of the following delivery methods during the Order process:
1. personal collection as agreed with the Buyer;
2. delivery to an address or pickup at Zásilkovna pickup points;
3. delivery via the Balíkovna courier service;
4. delivery via PPL courier.
Delivery of the Goods or Custom-Made Products is possible only within the Czech Republic unless agreed otherwise on an individual basis.
The delivery time depends on product availability and the chosen delivery and payment method. The estimated delivery time is stated in the Order confirmation but may differ from the actual delivery time.
Upon receiving the Goods from the carrier, the Buyer is obliged to inspect the package for any damage. In case of any visible damage (especially signs of unauthorized tampering), the Buyer has the right to refuse the shipment and must immediately inform the Seller, including photographic documentation.
If the Buyer refuses to accept the Goods or Custom-Made Products without a justified reason (except for the cases mentioned above), this shall not be considered a breach of the Seller’s delivery obligation. The Buyer is not entitled to unilaterally withdraw from the Contract. In such cases, the Seller has the right to withdraw from the Contract. The withdrawal becomes effective upon delivery to the Buyer. The Seller is also entitled to claim compensation for delivery costs and any other related damage.
If it is necessary, due to reasons attributable to the Buyer, to deliver the Goods repeatedly or by another method than originally agreed, the Buyer shall bear the related costs. These must be paid within 14 days from the delivery of the payment request sent to the email address stated in the Contract.
The risk of damage to the Goods or Custom-Made Products passes to the Buyer at the moment of acceptance. If the Buyer fails to accept the Goods, the risk transfers at the moment the Buyer had the opportunity to accept the Goods. From that point on, the Buyer is liable for any loss, damage, or destruction of the Goods.
If the Goods are marked as unavailable or have an extended delivery time, the Buyer will be promptly informed in the following cases:
1. production outage or product unavailability;
2. delay in delivery from the supplier. In both cases, the Buyer will be notified of the new expected delivery date or offered an alternative solution.

🎁 Rights Arising from Defective Performance (Complaints)

The Seller guarantees to the Buyer that the Goods or Custom-Made Products are free from defects at the time of delivery, particularly that:
1. they correspond to the agreed description, type, quantity, quality, functionality, compatibility, and other agreed characteristics as defined in the Contract;
2. they are suitable for the purpose for which the Buyer requires them, and which was agreed with the Seller;
3. they are delivered with the agreed accessories and instructions for use, or with those that may reasonably be expected;
4. they are suitable for the purposes for which Goods of this type are usually used;
5. they meet the usual expectations in terms of durability, safety, and compliance with any public statements made by the Seller or other entities in the supply chain.
The rights and obligations concerning defective performance are governed by applicable legal regulations, in particular Sections 2099–2117 and Sections 2161–2174b of the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.
In the case of a defect, the Buyer is entitled to:
1. rectification by delivery of a new item without defects or by delivering the missing part;
2. rectification by repair, unless such repair would be unreasonably costly or impossible considering the nature of the defect.
The Seller is entitled to refuse rectification if it is impossible or unreasonably costly.
If the defect is not rectified in time or reoccurs, the Buyer has the right to:
1. an appropriate discount on the Price; or
2. withdraw from the Contract, provided that:
  1. the Seller refused to rectify the defect or failed to do so within the set time;
  2. the defect appears repeatedly;
  3. the defect constitutes a substantial breach of the Contract;
  4. it is evident from the circumstances that the defect will not be rectified without undue delay or significant inconvenience to the Buyer.
The Buyer is not entitled to withdraw from the Contract if the defect is insignificant.
The Buyer is not entitled to claim rights arising from defective performance if the defect was caused by the Buyer or is the result of normal wear and tear corresponding to the nature and use of the Goods.
The Buyer may file a complaint by sending an email to the Seller’s address. It is recommended to use the complaint form, which is attached as Annex No. 1 to these Terms. The Buyer must specify which right is being exercised.
The Seller shall issue the Buyer a confirmation of receipt of the complaint, including the date, content, and the desired method of resolution.
The complaint will be resolved within 30 days of its receipt unless otherwise agreed. After this period, the Buyer has the right to withdraw from the Contract or request an appropriate discount.
If the complaint is deemed justified, the Buyer is entitled to reimbursement of any reasonable expenses incurred in filing the complaint. These expenses must be documented.
If new Goods or a Custom-Made Product is delivered to resolve the complaint, the Buyer is obliged to return the original defective item. The return costs are borne by the Seller.
If the Buyer is an entrepreneur, they must notify the Seller of the defect without undue delay, no later than three days after receiving the Goods.
If the Buyer is a consumer, they have the right to claim a defect that appears within 14 days of receipt of the Goods.

📤 Withdrawal from the Contract

In the case of Custom-Made Products, the Buyer may withdraw from the Contract only before the order is completed, by refusing the Final Invoice and simultaneously sending a notice of withdrawal to the Seller's email address.
Withdrawal from the Contract under the previous clause is possible even without stating a reason. In such a case, the Seller is entitled to a cancellation fee equal to 100% of the paid Deposit. No additional fees will be charged.
Once a Custom-Made Product is completed and accepted, withdrawal from the Contract is not possible, as this falls under the exception under Section 1837(d) of the Civil Code — the item was customized according to the Buyer’s specifications or for the Buyer personally.
For standard Goods (not custom-made), the Buyer – as a consumer – may withdraw from the Contract without stating a reason within 14 days from:
1. the date the Contract was concluded, or
2. the date the Goods were received, if the Contract was concluded remotely, or the date the last item was received in the case of partial or repeated deliveries.
The withdrawal notice must be made in writing or by email to the address provided in these Terms. The Buyer may use the model withdrawal form, attached as Annex No. 2 to these Terms.
The withdrawal period is deemed to be met if the notice of withdrawal is sent before the deadline.
If the Buyer exercises the right to withdraw from the Contract, they must:
1. send the Goods back to the Seller within 14 days of the withdrawal; and
2. cover the direct costs of returning the Goods.
The Seller will refund all received payments, including delivery costs, but only up to the cost of the least expensive delivery option offered.
The Seller is not obliged to refund the Buyer before receiving the returned Goods or before the Buyer proves that the Goods were sent back.
The returned Goods should be complete, undamaged, and preferably in the original packaging.
The Buyer is responsible for any diminished value of the Goods resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the Goods.
The Seller may withdraw from the Contract in the following cases:
1. the Goods cannot be delivered for objective reasons (e.g., unavailability of materials or manufacturing interruptions);
2. the Buyer intentionally provided incorrect information in the Order;
3. the Buyer is a business entity and the withdrawal is made without stating a reason.

📌 Final Provisions

The legal relationship between the Seller and the Buyer involving an international element (e.g., delivery of Goods outside the Czech Republic) shall be governed by the laws of the Czech Republic. However, if the Buyer is a consumer, this agreement shall not deprive them of the rights granted by the applicable laws of their country of residence.
All written correspondence between the Seller and the Buyer shall be delivered by electronic mail. The Seller’s email address is listed in the Seller Identification section and on the “Contact” page of the website. The Seller will send correspondence to the email address provided by the Buyer in the Contract, in the User Account, or from which the Buyer contacted the Seller.
The Contract may be modified only by express written agreement of both parties. However, the Seller is entitled to unilaterally amend or supplement these Terms, and such changes will only apply to Contracts concluded after the effective date of the amended Terms.
The Seller is not liable for damage caused by force majeure events, meaning circumstances beyond their control (e.g., natural disasters, pandemics, supplier failures, technical malfunctions, etc.). If the force majeure situation lasts longer than 10 days, both the Seller and the Buyer are entitled to withdraw from the Contract.
Annexes to these Terms include the model complaint form (Annex No. 1) and the model withdrawal form (Annex No. 2).
The concluded Contract, including these Terms, is archived by the Seller in electronic form. It is not accessible to the Buyer, but the Order confirmation and these Terms will be sent to the Buyer via email, enabling the Buyer to store and access them without further assistance from the Seller. Buyers are encouraged to save these documents.

These terms are effective from August 01, 2024.

Updated: June 12, 2025

📌 Online return and claim form

📌 Sample form – Withdrawal from contract

If you wish to withdraw from your contract, copy the following text into an email, fill in your details, and send it to info@ar-at.cz.

Subject: Withdrawal from contract – Order no. [order number]

Hello,

I hereby withdraw from the contract for the purchase of the following item:

Item name: [e.g., “Radiant Courage”]
Order / Invoice number: [insert number]
Date of order: [dd.mm.yyyy]
Date of delivery: [dd.mm.yyyy]

I will send the product back to your address within the legal period of 14 days.

Please refund the paid amount to the following bank account: [account number / bank code]

My contact details:

Full name: [Your name]
Address: [Street, city, ZIP]
Phone: [optional]
Email: [Your email]

Thank you and have a nice day.

Best regards,

[Your name]