Returns and Claims
🌟 We believe you’ll be happy
Every gift from the Magical Forest is sent with care – wrapped with love and full of intention.
If something goes wrong, let us know – we’ll find a kind and quick solution, in full accordance with the law.
🔧 Claims – when something didn’t go right
- 👉 Send us an email at info@ar-at.cz – just a few words from you are enough, or use the form below.
- 📸 Add photos if there's visible damage or an issue with your product.
- 🕐 Contact us within 14 days of receiving your order – we’ll confirm your claim and resolve it within 30 days.
🌳 If possible, we’ll repair the product or send a new one.
💸 If not, we’ll offer a discount or a refund.
🌈 Your satisfaction always comes first.
📩 If your claim is justified, we’ll also reimburse your return shipping costs (please keep the receipt).
📦 Want to return an item without a reason?
- 📝 You have 14 days from the delivery date to return it – no questions asked.
- 📬 Just send us an email or use the form below.
- 📦 Ship the product back within 14 days of cancellation – ideally in original or sturdy packaging.
- 💰 We’ll refund your payment, including the cost of the cheapest available shipping method.
- 🎁 What can’t be returned: custom-made talismans – made just for you, under a legal exception.
You can read the full return policy in our General Terms & Conditions.
These terms are effective from August 01, 2024.
Updated: June 12, 2025
📌 Online return and claim form
📌 Sample form – Withdrawal from contract
If you wish to withdraw from your contract, copy the following text into an email, fill in your details, and send it to info@ar-at.cz.
Subject: Withdrawal from contract – Order no. [order number]
Hello,
I hereby withdraw from the contract for the purchase of the following item:
- Item name: [e.g., “Radiant Courage”]
- Order / Invoice number: [insert number]
- Date of order: [dd.mm.yyyy]
- Date of delivery: [dd.mm.yyyy]
I will send the product back to your address within the legal period of 14 days.
Please refund the paid amount to the following bank account: [account number / bank code]
My contact details:
- Full name: [Your name]
- Address: [Street, city, ZIP]
- Phone: [optional]
- Email: [Your email]
Thank you and have a nice day.
Best regards,
[Your name]